Shipping & Returns
Our shipping rates are as follows: Flat Rate Per Order
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: email@example.com
Exchange or Returns
- Return of goods will not be accepted unless prior approval in writing has been given by Nova School Supplies
- Returns for credit must be made within 14 days and all goods shall be returned in original condition
- Where goods have been supplied by us and we have agreed to accept return of those goods a service fee of 10% of the total value of goods will apply.
- Freight charges shall be paid by the customer for all goods returned, unless otherwise agreed by Nova School Supplies
- No responsibility will be taken by Nova School Supplies, for any goods lost or damaged in transit while being returned for credit unless otherwise agreed.
- Special/Custom orders will not be accepted for return unless otherwise authorized by a Nova School Supplies representative
To return an item, please send email to firstname.lastname@example.org
Include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.